Terms and Conditions
Effective Date: August 5, 2025
Business Name: Jenny Shanks, LLC
Website: www.jennyshanks.com
Contact: hello@jennyshanks.com
1. Overview
By accessing this website or purchasing any services, digital products, or event tickets from Jenny Shanks, LLC, you agree to the following Terms and Conditions. These terms are in place to protect both you, the client, and Jenny Shanks, LLC as a service provider.
2. Services Offered
Jenny Shanks, LLC offers the following services:
Mediumship readings (private and group)
Private and Group Mentoring (in-person or online)
Events (in-person or online) and Retreats
Online courses, digital downloads, and memberships
Gift Certificates (no longer offered as of May 1, 2025
3. Mediumship Readings: Booking, Cancellation & No-Show Policy
All appointments must be paid in full at the time of booking.
Rescheduling: You may reschedule up to 48 hours prior to your appointment by using the link provided in your confirmation email.
No-Shows and Late Arrivals: Appointments missed or canceled with less than 48 hours’ notice are not eligible for rescheduling.
Arriving Late: If you are more than 10 minutes late, your appointment will be marked as a no-show and canceled without rescheduling. You may rebook at full price. Sessions are not extended due to late arrival.
Group Readings: A non-refundable deposit is required for group bookings. Group appointments follow the same 48-hour rescheduling policy. Cancellations with less than 48 hours’ notice will result in forfeiture of your deposit.
Refunds: Refunds are no longer offered for any service, event, course, or membership unless cancelled by Jenny Shanks, LLC.
4. Private or Group Mentoring, Events, Retreats, Online Courses, Digital Downloads, and/or Memberships.
Private and Group Mentoring. All sales are final.
All online courses and digital products (including but not limited to digital downloads, digital workshops, virtual classes, memberships, and online courses etc.) are non-refundable.
Events and Retreats: All events in-person and digital events are non-refundable unless the event is cancelled by Jenny Shanks, LLC.
All in-person workshops are final sale. If the event is cancelled by the organizer and/or the venue, a refund or credit will be offered.
5. Gift Certificates.
As of May 1, 2025 Gift Certificates are no longer offered at Jenny Shanks, LLC. Prior to May 1, 2025, Gift Certificates were only sold in the value of a dollar amount, not in the value of a service. Gift Certificates are issued under the statutes of Kentucky law on Gift Certificates (Statute 367.890)
6. Disclaimer
All sessions, readings, and products offered by Jenny Shanks, LLC are for entertainment purposes only, as required by law in some states. They are not intended to diagnose, treat, or replace medical, legal, or financial advice. Always consult a licensed professional for such matters. No guarantees are made regarding the outcome of any session, course, or event. Every individual's experience is unique, and results may vary.
7. Payment Terms
All services, events, and digital products must be paid in advance. All sales are final. No refunds will be issued for digital downloads, memberships, courses, or events.
8. Intellectual Property
All content on this website including but not limited to digital courses, PDFs, meditations, event materials, and blog posts is the intellectual property of Jenny Shanks, LLC. Content may not be copied, distributed, resold, or reused without written permission.
9. Confidentiality & Spiritual Safety
All sessions are held in a private, sacred space. Client confidentiality is respected at all times. Sessions are not recorded by Jenny Shanks, LLC; clients may record their session for personal use if desired. Creating a spiritually safe, respectful environment is a top priority for all readings, events, and group experiences.
10. Changes to Terms
Jenny Shanks, LLC reserves the right to update or modify these Terms and Conditions at any time. Updates will be posted on this page with a revised effective date.
11. Contact
If you have questions about these Terms and Conditions, please email: hello@jennyshanks.com or visit www.jennyshanks.com